General Booking Conditions

All bookings are subject to the following conditions:-

  1. A booking will not constitute a legal contract until any deposit requested by the hotel has been paid, and the booking is confirmed in writing with a receipt by the hotel. Thus, unconfirmed bookings are not guaranteed.

  2. On any reduction in the original number booked for a function the hotel reserves the right to relocate the function to suit the final numbers confirmed.

  3. Cancellations must be made to the hotel in the first instance by telephone and then in writing. Deposits are non refundable, the amount of which will cover any administration costs incurred. On the cancellation of the whole or any part of the confirmed booking within 90 days of the event the hotel may make a cancellation charge as follows:

    • Meeting rooms: Room Hire charges in full.

    • Meals: 80% of the quoted charge, or if no charges have been quoted. The minimum charge per person for function meals will be levied.

    • Bedroom accommodation: 80% of the quoted charges

    Any revenue received from the re-letting of cancelled accommodation will be deducted from the cancellation fees.

  4. All prices are subject to change without notice up to 90 days prior to the arrival date unless previously confirmed in writing. In the case of Government changes in taxation, no notice need be given, even if the booking is confirmed in writing.

  5. Accommodation requirements, menu and an indication of the approximate numbers must be given no later than 21 days prior to the function and in writing.

  6. The guaranteed number of guests and the seating plan, if applicable, must be notified a minimum of 72 hours prior to the function. The number will be the minimum charged.

  7. The hotel cannot be held responsible for the quality of the food if not served at the scheduled time, due to the late arrival of guests.

  8. A charge may be made for any additional labour costs incurred resulting from the late commencement or conclusion of any function.

  9. Payment must be made within 7 working days prior to the function.

  10. The hotel will not be held liable for any emergency repairs or unplanned remedial building works taking place during your stay.

  11. Please ensure that the parents of children attending your function are informed of the following:

    To ensure compliance with our health and safety policy and for the comfort of other guests, children attending any function must be under adult supervision at all times.